Asan Period Tracking App: Terms and Conditions

Please read these terms carefully. By proceeding you agree to these terms.

By using our App, you confirm that:

  • You are over the age of 18, accept these terms and agree to comply with them; or 
  • If you are under the age of 18, you confirm that you have a parent/guardian’s permission to use the app and your parent/guardian accepts these terms and agrees to comply with them.

If you/your parent/guardian do not agree to these terms, you must not use our App. 


  1. Contact us 

The Asan Period Tracking App (referred to as “Asan App” and “App”) is brought to you by Asan Wellness UK LTD  (“we”, “us”, “our”). We are registered in the UK under company number 12537073 and have our registered office at 1st Floor, Sheraton House, Lower Road, Chorleywood, Hertfordshire, United Kingdom, WD3 5LH. We are a limited company.

To contact us, please email appsupport@asancup.com

  1. Disclaimer

The Asan App is not a diagnostic, medical or crisis response service and cannot help if you need medical attention or are in danger. For medical advice that addresses your specific, individual needs, please always consult a qualified healthcare professional.

  1. General scope of services of the Asan App

3.1 The Asan App is designed to provide general information about menstrual and reproductive health and related topics. The app collects the data you enter, for example on menstrual cycles, physical activities, health and medications, pregnancy, and other data about the body. These data allow statistical and algorithmic data processing that can show you patterns in your menstrual cycle or pregnancy.

3.2 The Asan App is a self-management app. This means that the App’s services are based on the data that you provide, so the information and analysis available in the app depends on the amount and accuracy of the inputs you choose to record.

3.3. The Asan App can be acquired free of charge from the relevant app store (if you have an iPhone, the Apple App Store, or if you have an Android phone, the Google Play Store). We do not warrant or represent that: (i) your use of the App will be uninterrupted or error-free; (ii) that the App, Services and/or the information obtained by you through the same will meet your requirements or that any of the content of the App will be accurate and/or complete; or (iii) that the App and Services will be free from viruses.

3.4. In order to help us continue to provide the App services, we reserve the right to display advertisements in our App. We may also offer the opportunity to donate via the website or app, so that you can support our services and mission. 

  1. Creating an Asan App account

4.1. To use the Asan App, you need to create an account. This requires an acceptance of these Terms and consent to data processing under the terms of our Privacy Policy, including all documents, declarations and consents included therein by reference. Furthermore, you will need to provide a username, email address, and a personalised password. In addition, you can provide other information as part of your onboarding, in order to personalise your App experience from the start. Account creation is completed when you click on the link in the confirmation email sent to your email address, confirming your account.

4.2. Alternatively, you can create an account using your Apple, Google or Facebook login details, which automatically transfers your relevant personal information.

4.3. We are not obliged to confirm or accept user registrations, and may, at our own discretion, refuse to create an account that may interfere with the App services. 

  1. Your rights and duties as a user

5.1. You may not transfer your user account to third parties. You may only use the App for your own private purposes.

5.2 Furthermore, you are not permitted to

  • make the access data sent or used for authentication and identification available to third parties or to pass them on to third parties;
  • remove or obscure copyright notices and/or notices regarding trademarks or other intellectual property rights of Asan Wellness UK LTD.

5.3. When using the Asan App and services provided through the app, you must observe your contractual obligations with third parties, in particular your internet access provider and the relevant app store operator.

5.4. For the best experience of the App, you must regularly update your operating systems and the version of the App on your device. It is also possible that certain activations may be required to make full use of the service. From time to time, the App may automatically download and install updates and upgrades without specifically informing you. These updates are intended to technically improve and/or enhance the software and service. You agree that we may implement such updates as part of your use of our services.

  1. Copyright

6.1. All of the content that we make available within the App is subject to international copyright law unless otherwise indicated. The reproduction, processing, distribution and any form of commercial exploitation of the content, services and software requires our written consent.

6.2. The use of the services does not give you any legal rights, titles or legal interests in our services or software. The service and software are protected by copyright law, trademark law, intellectual property rights and other applicable laws.

6.3. The App is a copyright protected software program. You as a user are granted a simple, non-exclusive, non-transferable and revocable right for personal use. You are not entitled to decompile, change or edit the App beyond the extent permissible by law. You are not permitted to lease, rent or otherwise transfer the app and/or its contents.

6.4. The commercial use or retransmission of the Asan App is prohibited. In particular, you may not copy or publish any part of the App.

6.5. We use anonymous information from your usage of the Clue Services so that we can continue to improve them and for scientific research. We process personal information for these purposes also, as set out in detail in our Privacy Policy, which you also consent to when you create a Clue account and use the Clue App. In addition, you agree that

By creating an account and using the Asan App, you grant us permission to use your anonymous information to improve the services for all users and advance scientific research.

  1. Liability

7.1. The content that we provide in the Asan App has been compiled with the greatest care. However, we cannot accept any liability for the accuracy, completeness and currency of the content. We are also in no way responsible or liable for the content you track or otherwise provide in the App ("user content"). You are solely responsible for the security of your personal user content. Except to the extent required by law, we accept no liability for the deletion, damage or failure to store user content maintained or transmitted through the use of the App.

7.2. When you use the Asan App, you do so expressly at your own risk. We give no guarantee that any of our services can be used to achieve a specific aim, such as that events in your individual menstrual cycle will be correctly predicted, or that the App’s outputs are complete and accurate.

  1. Contract duration, termination, refunds

8.1. You may terminate the contractual relationship with us at any time by deleting your account in accordance with the instructions in the app. We too may terminate the contract at our sole discretion and without further notice.

8.2. Good causes for us to exercise this right of termination include, in particular, if you breach applicable law, obligations under these Terms, or obligations under your contract with the Apple App Store or Google Play Store (or if your actions would cause us to breach our contracts with the Apple App Store or Google Play Store).

  1. Other provisions

9.1. We endeavour to ensure that the App operates without disruption and is available to the greatest extent possible, but we point out that complete and uninterrupted availability is not technically feasible. We are entitled at any time to change or remove content, services and functionalities that are provided within the app and to make new content, services and functionalities available or to discontinue the App entirely; this includes paywalling all or certain services that were previously free of charge, as well as their partial or complete discontinuation.

9.2. We are entitled to transfer the rights and obligations arising under a contract to a third party. Should we wish to transfer the rights and obligations under these Terms, we will inform you in writing about the transfer; you are then entitled to terminate the contract. The notice of termination must be in writing and reach us within 14 days of you receiving the notification of transfer.

9.3. Jurisdiction: To the extent permissible by law, all disputes arising under these Terms shall be heard in the courts of our registered place of business in the UK. As a company headquartered in the UK, the consumer protection laws of the UK apply to you as our customer no matter where you live.

9.4. In the event of a complaint against us, you can contact us at any time. 

9.5. If individual provisions within these Terms are or become invalid or unenforceable, the validity of the remaining provisions shall not be affected. Any invalid or unenforceable provision shall be replaced by a valid and enforceable provision whose effects come as close as possible to the economic objective which the contracting parties had pursued with the invalid or unenforceable provision. The above provisions shall also apply in the event that the provisions prove to be incomplete.

  1. Changes to these terms or the App

10.1. We may need to change these terms from time to time to reflect changes in law or best practice or to deal with additional features which we introduce. We will notify you of any changes. If you do not accept the notified changes you may not be permitted to continue to use the App and the Service. 


10.2. From time to time we may also automatically update the App and change the Service to improve performance, enhance functionality, reflect changes to the operating system or address security issues.  Alternatively we may ask you to update the App for these reasons. If you choose not to install such updates or if you opt out of automatic updates you may not be able to continue using the App and the Services.

These terms were last updated in June 2024.